Customer service is part of our commitment to quality. We always strive to provide quick and efficient support to our customers worldwide.

  • Market Research We offer market research service as pre-sales support. Customers are provided with useful and professional market information and feasibility study about the products and terrotories to help with their decision-making.
  • R&D Service We provide through-train R&D service in product design and development, from cosmetic design, construction engineering, technology know-how, tooling design and production, to marketing materials and graphic design.
  • Quality Assurance We possess in-house laboratories accredited by globally recognized TUV Rheinland and VDE for comprehensive quality assurance control system and for in-house product safety and performance testing to meet worldwide requirements as requested by the customers. Our employees always comply with the quality rules and system to ensure quality. We also carry out field quality management.
  • Voice of Customer We notify our valued customers of the procedures for receiving quality claims, analyzing them, devising countermeasures, and taking corrective actions by exactly identifying customer dissatisfaction and thus effectively handling claims and preventing the recurrence of the same problem, thereby securing good product quality and credibility in order to maximize customer satisfaction.
  • On-Time Delivery We focus on all elements that support Linearity and On-Time Delivery, and hold ourselves accountable to stringent tolerances. Scheduling buffers are set up in front of each manufacturing process to help synchronize the workload and build in flexibility to absorb unexpected changes and delays.
  • Technical Support We are committed to meeting customers training needs. Our sales and technical support team supply techical training materials and reports to assist customers in the use of our products. We can also offer a range of training courses, complete with hands-on opportunities.
  • Spare Parts We guarantee optimum supply of all required spare and wear parts for our products.